Order acceptance and payment

An order submitted through solea.bio is not accepted until Soléa reviews it and confirms payment. Zelle and cash are handled outside the website. Customers should use the exact order reference in any payment or order communication.

Customers may request cancellation before payment is confirmed. Soléa may cancel an order before fulfillment because of availability, qualification, destination, compliance, suspected misuse, pricing error, or operational constraints.

Final-sale policy

Except where applicable law requires otherwise, all sales are final after payment is confirmed. Soléa does not accept routine returns or exchanges of research materials. This protects chain of custody, product integrity, and laboratory-use controls.

If Soléa cancels an order or cannot fulfill paid materials, Soléa will issue a full refund for the unfulfilled materials and applicable unearned fulfillment fees. Nothing in this policy limits a remedy that cannot legally be limited.

Shipping timing and delays

Any stated shipment date is an estimate unless expressly identified as a guaranteed date. If no shipment time is stated, Soléa intends to ship within 30 days after receiving a properly completed order and confirmed payment.

If Soléa cannot ship within the applicable time, the customer will be notified and offered the option to consent to a revised shipment date or cancel the unshipped order for a prompt refund, as required by applicable law.

Pickup, local delivery, and shipping

• Pickup has no fulfillment fee and requires coordination after payment confirmation.
• Local delivery carries the fee shown at checkout and requires an eligible, accurate destination.
• Shipping carries the fee shown at checkout and may be limited by location, carrier availability, weather, or legal restrictions.
• A customer is responsible for accurate contact and destination information and for lawful receipt, secure storage, and controlled access after delivery.

Incorrect, damaged, or missing shipments

Inspect the package promptly. Contact support@solea.bio within three calendar days after delivery if the shipment is incorrect, materially damaged in transit, or shown as delivered but missing. Include the order reference and photographs when relevant. Do not return research materials without written instructions.

Soléa will review carrier records, order records, and available evidence. A report does not guarantee replacement or refund, but Soléa will provide any remedy required by law and may provide another remedy at its discretion.

Refund method

Approved refunds will be returned through a reasonably equivalent method when possible. Referral points used on a cancelled order will be restored according to the referral program records. Referral rewards connected to a cancelled order may be reversed.

Contact

Order, cancellation, shipping, and return questions may be sent to support@solea.bio.